Tobin certified our furnace with the previous owners of our home. Recently our furnace stopped working so we contacted Tobin to have them take a look at it. They were prompt and efficient and the service tech, Casey, replaced the power switch. The heater worked for a few days but returned to the intermittent pattern of working sometimes but not always. We contacted them and Phil, the service manager, reached out to me immediately. He was very responsive returned to identify and hopefully resolve the problem. He was able to get to the bottom of the issue immediately and he stayed at our house as long as it took to fix it. I appreciate the help, kindness, and reassurance that I received from both of the techs and the Tobin team, and we are incredibly grateful to have Phil come out and resolve it. We will be reaching out to them again if anything should come up (hopefully not…).